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Shenzhen Itop Cosmetic Packaging Co., Ltd.

ADD:A210 Hui Chuang Power Valtey, No. 9 Baozi North Road, Kengzi Sub-DistrictPingshan Dist, 518118 Shenzhen China

Tel:  +86-755-36605081

Tel:  +86-755-36605082 

Email: sales@itoppacking.com


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FAQ

All FAQ

How to Inquire:

-In the inquiry, please give us your detailed requirements such as item number, capacity, color of each part, printing, and quantity etc.. 

The inquiry is more detailed, the quotation will be more accurate. It will save time for both of us and make the communication more effectively.


Trade Terms:

-We accept a lot of trade terms such as EXW, FCA, FOB, CFR, CIF, DDU, DDP etc.. 

Different trade terms will lead to different price.

Please inform us the trade terms you prefer and your nearest destination port name if you have any special requirements. If the customer doesn't mention it, our defaulted trade terms is FCA or FOB Shanghai/Shenzhen/Guangzhou.


MOQ & Leadtime:

-For acrylic-airless items, MOQ is usually 5000pcs/style. For PP/PE/PET/PETG/PS and other items, MOQ is usually 10000pcs/style. 

We may make inventory for some popular items thus MOQ can be less, please confirm with us before placing the order. For most items, the leadtime is around 35-45 days after sample approval and deposit receival.

If the item is with complicated technique or aluminium parts, the leadtime will be longer. Please check with our sales for more details.


Customization Possibility:

-We provide different color processing for our existed items, including color injection, color painting, frosting, UV coating,

etc. And we can also silk-screen or hot-stamp the customers' logo and text on the bottle, or sticking labels according to

customers' requirements, thus to make the item consistent with the customers' unique design.

If the customer wants a special shape which is not existed, we can build the mold according to the drawing and keep it as a private design for the customer.


How to Customize:

-Please provide us the printing artwork in original ".ai" or ".cdr" file;

To customize the color, please tell us the pantone code or provide a real sample for matching;


Payment Terms: 

-We accept T/T, L/C, Western Union and Paypal.

For orders under USD5000, payment terms is in advance;

For orders above USD5000, payment terms is 50% in advance, 50% before shipment.


Sample Policy:

-If stocked samples for checking the shape and quality, samples are free of charge, freight on customers' bill;

If customized samples, will charge a sample cost according to the technical requirements. The cost can be refunded while the cusstomer placing the order of the same item;

Sample leadtime will be 10-15 days after sample cost received.


After-sales Policy:

-When discharging the goods at customers' end, please inspect all the cartons;

If find any breakage or defective products, please take pictures from the orginal cartons. Please present the claim within 15 workding days after the container is discharged. This date is subject to the arrival time of the container.

We may advise to certify the claim by the third party, or accept the claim from the samples or pictures presented by the customers. 

If the damage or defect confirmed to be caused by us, we will replace all the goods or refund the money to the customers.